We care about you, our lovely customer, here you will find all the information you need to know about shopping with us.
Due to the global pandemic some of our factories are currently closed. They are due to open mid-late April. Pre-orders will be delayed due to this. We thank you in advance for your patience and understanding during this difficult time.
If an item is in stock we are still shipping orders twice a week. We choose Sendle or Australia Post and are at a liberty to their delays. We hope you are keeping well and safe at home and look forward to things returning to normal very soon.
We are a small business and our office hours vary week to week. Most weeks it is Tuesday and Wednesday that we are in the office. We aim to respond to emails, pack orders, process returns and attend any other business on those days.
Currently we are offering FREE STANDARD POST for Australian orders over $1o0.
Flat Rate Post for $9.95
Please note: all orders are automatically Authority to Leave (ATL) if you require them to have a signature on delivery please select that option.
We know what it’s like to shop online and that you want it delivered fast! So in order to get your lovely new goodies to you as soon as possible we pack and send orders twice a week. Unless it’s on backorder or a pre-sale promotion. Over peak periods or holidays this time may vary. Please let us know if there are any special delivery requirements and we will do our best to fulfil them.
While all care is taken to ensure we are fully stocked there may be certain circumstances where items may be on backorder or unavailable. If you purchase a pre-order or back-order item the delivery times will vary from one item to another, but allow up to 8 weeks. Please note the approximate shipment date on the item description. If you have any questions please email us via the Contact Us page. While all care is taken to ensure delivery on the quoted time there will from time to time be delays beyond our control.
Sometimes orders take longer to arrive or don’t arrive by the expected time, what do you do?
If this is the case please email us and we will investigate for you. No postal or delivery service is perfect but we will always work with you and the postal service to locate the missing order and find a solution for you.
For orders with multiple items there is only one postage cost.
We are now excited to offer worldwide shipping for a flat rate of $25. We use Australia Post International Economy Satchels. The quoted delivery time is between 5 and 15 days.
We offer our customers three payment option:
PayPal, Stripe, AfterPay and ZipPay
PayPal offers you the option of using your own credit or debit card with confidence. It is a secure gateway and offers you buyer protection.
Stripe offers you the option of using your own credit or debit card with confidence. It is a secure gateway and offers you buyer protection.
AfterPay is a Buy Now Pay Later option, all info can be found here.
ZipPay is a Buy Now, Pay Later option, all info can be found here.
We offer a back-order service, orders will generally be dispatched within 4-6 weeks, however there are times that delays occur due to availability, customs etc.. The reason that we offer this service is we believe in slow sustainable fashion, only buying what you really need and what will bring joy. Hence we only buy in small batches, consuming only what our customers need. Rather than have surplice stock levels that no-one has a need for.
We are happy to offer you the option to return any item within 14 days of receipt, with the exception of Sale Items. The item must be in original condition, with tags and any free gifts must also be returned.
If you change your mind on a purchased item or it doesn’t fit we will offer you a store credit.
Once we have received the item back we will assess and providing that the item/s are not worn and are in original condition we will issue you with a store credit for the full amount including postage costs.
Our collections sell-out regularly which means we can’t offer exchanges. We will issue you with a store credit and then you can go back online and re-purchase the desired item/s.
If the item you wish to return is faulty, please return the item to us for assessment. Once the faulty item is received, assessed and deemed faulty you will be offered a full refund or store credit, whichever you prefer.
Refunds will be transferred back to the original payment method. E.g. PayPal account, AfterPay, Zippay or store credit etc.
Pre-ordered and Backordered items are made to order and there is no refund, however we can offer a store credit if the item doesn’t fit or if you change your mind.
Please note we allow 8 weeks for pre/back orders to arrive. However there are sometimes delays out of our control and this timeframe may not be met. There is no refunds on these orders, however we can offer a store credit if there are lengthy delays. Please email firstname.lastname@example.org.
Please Email – email@example.com for the address
Please use a trackable or signed-for delivery service such as registered post. We cannot credit your account until the item has been received. Items that are being returned must be in original condition, with tags and in original packaging.
When you post the item/s back please include the packing slip which states the:
- Order Number
- Your Full Name
- Contact Details
- Reason for Return
- Note the reason you are returning the item/s.
Allow up to 7 working days for your return to be processed once received back with us.
Please check your tracking info before you email to see if we’ve received your return as you will only get notification form us once the return has been processed.
Please note that if you do not include all of the above details we may return your item and not approve the return.
We are here to make the process as simple and easy for you as possible. We will always strive to put a smile on your face.
We love to hear from you!
We love to chat and help our lovely customers, decide or choose items that will best suit your needs.
Or if you have any questions about any of our policies like shipping or returns, we will happily answer them for you.
Emails will be responded to Tuesday-Friday. Being a small home based business, these are the days that are allocated, however it may vary.
We will always strive to make you happy and ensure your questions are answered.
Love Birdsong xx