We are happy to offer you the option to return any item within 14 days of receipt, with the exception of Sale Items.
The item must be in original condition, with tags and any free gifts must also be returned.
If you change your mind on a purchased item or it doesn’t fit we will offer you a store credit.
Once we have received the item back we will assess and providing that the item/s are not worn and are in original condition we will issue you with a store credit for the full amount including postage costs.
Our collections sell-out regularly which means we can’t offer exchanges. We will issue you with a store credit and then you can go back online and re-purchase the desired item/s.
If the item you wish to return is faulty, please return the item to us for assessment. Once the faulty item is received, assessed and deemed faulty you will be offered a full refund or store credit, whichever you prefer.
Refunds will be transferred back to the original payment method. E.g. PayPal account, AfterPay, Zippay or store credit etc.
Pre-ordered and Backordered items are made to order and there is no refund, however we can offer a store credit if the item doesn’t fit or if you change your mind.
PO Box 7012, Readhead, NSW 2290
Please use a trackable or signed-for delivery service such as registered post. We cannot credit your account until the item has been received. Items that are being returned must be in original condition, with tags and in original packaging.
When you post the item/s back please include the packing slip which states the:
- Order Number
- Your Full Name
- Contact Details
- Reason for Return
- Note the reason you are returning the item/s.
Allow up to 7 working days for your return to be processed once received back with us.
Please check your tracking info before you email to see if we’ve received your return as you will only get notification form us once the return has been processed.
Please note that if you do not include all of the above details we may return your item and not approve the return.
We are here to make the process as simple and easy for you as possible. We will always strive to put a smile on your face.
Love Birdsong xo